999 Casino Terms and Conditions

02 Eligibility

To register and use 999 Casino, you must meet the following eligibility requirements at all times:

• You must be at least 18 years of age. 999 Casino does not permit minors to register or play under any circumstances.
• You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
• You must not be a current employee, contractor, or close family member of an employee of 999 Casino or any of its affiliated companies.
• You must not be registered on any self-exclusion list maintained by 999 Casino or any recognised responsible gaming authority.

999 Casino reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory documentation, your account may be suspended and any pending withdrawals placed on hold until verification is complete.

03 Account Registration

Each player is permitted to hold only one account at 999 Casino. Duplicate accounts are not allowed and will be closed upon detection. Any winnings accumulated through a duplicate account may be voided.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, residential address, and contact details. Providing false or misleading information is a breach of these terms and may result in immediate account closure.

• Your username and password are personal to you and must not be shared with any third party.
• You are responsible for all activity that takes place under your account credentials.
• If you suspect that your account has been accessed without your authorisation, you must notify 999 Casino support immediately.
• 999 Casino will never contact you to ask for your password. Any communication claiming to be from 999 Casino that requests your password should be treated as fraudulent.

Account registration is free. 999 Casino does not charge any fee for creating or maintaining a player account.

04 Deposits & Payments

999 Casino supports a range of local payment methods suited to players in Bangladesh. All deposits must be made using a payment method that is registered in your own name. Third-party deposits are not accepted and will be returned where possible.

• Deposits are typically credited to your 999 Casino account immediately upon confirmation from the payment provider.
• Minimum and maximum deposit limits apply and are displayed at the point of transaction.
• 999 Casino does not charge fees on deposits, though your payment provider may apply their own charges.
• Deposited funds that have not been used for wagering within 12 months of the last account activity may be subject to an inactivity fee as described in Section 12.

If a deposit fails to appear in your account within 30 minutes of the transaction being confirmed by your payment provider, please contact 999 Casino support with your transaction reference number and the support team will investigate promptly.

05 Withdrawals

Withdrawal requests at 999 Casino are subject to the following conditions:

• You must have completed identity verification before your first withdrawal can be processed.
• Withdrawals must be made to a payment method registered in your own name. 999 Casino does not process withdrawals to third-party accounts.
• Withdrawal requests are reviewed within 24 hours. Processing times after approval depend on the payment method selected.
• Minimum and maximum withdrawal limits apply and are displayed at the point of request.
• Any active bonus funds attached to your account must meet their wagering requirements before a withdrawal can be processed.

999 Casino reserves the right to request additional documentation before processing a withdrawal. This is a standard anti-fraud and anti-money laundering measure and is not a reflection on any individual player. Failure to provide requested documentation within 14 days may result in the withdrawal request being cancelled.

06 Bonuses & Promotions

999 Casino offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the following general terms, in addition to any specific terms attached to individual promotions:

• Bonus funds are credited to your account separately from real money funds. Real money funds are used first in all wagering activity.
• All bonuses carry a wagering requirement that must be met before bonus-derived winnings can be withdrawn. The specific wagering requirement for each bonus is stated in the promotion details.
• Bonuses are intended for personal recreational use only. Any attempt to exploit bonuses through systematic play, collusion, or the use of multiple accounts will result in bonus cancellation and possible account suspension.
• 999 Casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Welcome bonuses are available to new players only and can only be claimed once per household, device, or IP address.
• Bonus funds that have not been used within the validity period stated in the promotion details will expire automatically.

If you have any questions about the terms attached to a specific bonus, please contact 999 Casino support before accepting the offer. Once a bonus has been accepted, the associated terms apply in full.

07 Game Rules

All games available at 999 Casino are governed by individual game rules, which are accessible within each game. In the event of any conflict between the general terms on this page and the rules of a specific game, the game-specific rules take precedence for matters relating to that game.

• All game outcomes at 999 Casino are determined by a certified random number generator (RNG) that is independently audited on an annual basis.
• In the event of a technical fault during a game round, the round will be voided and any stake placed will be returned to your account.
• 999 Casino is not responsible for any losses resulting from a player's misunderstanding of game rules. It is your responsibility to read and understand the rules of any game before placing a bet.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

Live casino games are subject to additional rules relating to the conduct of the live dealer session. These rules are communicated by the dealer at the start of each session and are also available in the game information panel.

08 Prohibited Conduct

The following activities are strictly prohibited on the 999 Casino platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of any balance, and may be reported to the relevant authorities:

• Using automated software, bots, or scripts to interact with the platform or any game.
• Exploiting software errors, glitches, or vulnerabilities for financial gain.
• Colluding with other players to gain an unfair advantage in any game.
• Using the platform for any form of money laundering or financial fraud.
• Registering multiple accounts to claim bonuses more than once.
• Providing false identity information during registration or verification.
• Attempting to reverse-engineer, copy, or reproduce any part of the 999 Casino platform.
• Engaging in any conduct that disrupts the experience of other players or the operation of the platform.

09 Account Suspension & Closure

999 Casino reserves the right to suspend or close any player account at its discretion. Circumstances that may lead to suspension or closure include, but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent activity or money laundering.
• A request from a regulatory or law enforcement authority.
• Detection of prohibited conduct as described in Section 8.

Where an account is closed due to a breach of these terms, any remaining balance may be forfeited. Where an account is closed for reasons unrelated to a breach — for example, at the player's own request — any verified real money balance will be returned to the player via their registered payment method.

Players who wish to close their own account can do so by contacting 999 Casino support. Self-exclusion options are also available through the Responsible Gaming tools accessible from your account settings.

10 Privacy & Data

999 Casino collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Your personal data will never be sold to third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary for the operation of the platform.

For full details of how 999 Casino handles your personal data, including your rights under applicable data protection law, please read the Privacy Policy.

11 Responsible Gaming

999 Casino is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

• Deposit limits can be set from your account settings and take effect immediately when reduced.
• Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• If you are concerned about your gaming behaviour, please visit the Responsible Gaming page for guidance and support resources.

12 Limitation of Liability

To the fullest extent permitted by applicable law, 999 Casino's liability to any player is limited to the amount of real money funds held in that player's account at the time the claim arises. 999 Casino is not liable for:

• Any loss of profits, revenue, or anticipated savings.
• Any indirect, consequential, or special loss or damage.
• Losses arising from interruptions to the platform caused by factors outside 999 Casino's reasonable control, including internet outages, power failures, or third-party service disruptions.
• Any loss arising from a player's failure to comply with these terms.

Inactivity fee: Accounts that have had no login activity for a period of 12 consecutive months and carry a real money balance may be subject to a monthly inactivity fee of up to 5% of the remaining balance, or a fixed minimum fee, whichever is lower. Players will be notified by email before any inactivity fee is applied.

13 Amendments to These Terms

999 Casino may update these Terms and Conditions at any time. When material changes are made, players will be notified via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

Continued use of the 999 Casino platform after the effective date of any update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

14 Governing Law & Disputes

These Terms and Conditions are governed by the laws of the jurisdiction under which 999 Casino holds its operating licence. Any dispute arising from or relating to these terms or your use of the 999 Casino platform should first be raised with the 999 Casino support team, who will attempt to resolve the matter promptly and fairly.

If a dispute cannot be resolved through the support team, it may be escalated to the relevant regulatory authority. 999 Casino will cooperate fully with any regulatory investigation or mediation process.

15 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the 999 Casino support team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your account dashboard
• Response Time: All enquiries are responded to within 24 hours

The 999 Casino support team is available around the clock and is trained to handle all account, payment, and policy-related enquiries. You do not need to be a registered player to contact support — if you have questions before signing up, we are happy to help.